退款政策

Returns & Refunds

At OOTDLAB, each item is printed on demand when you order it. We want you to feel good about what arrives. Please read the details below before purchasing.

Change of mind and sizing

Because our products are made to order, we do not offer returns or exchanges for a change of mind, an incorrect size or colour selected at checkout, or an unwanted item. Please check the product description and size guide before ordering. This does not affect any rights you have under applicable consumer law.

Damaged, faulty or incorrect items

If your order arrives damaged, has a print or manufacturing fault, or is different from what you ordered, contact us as soon as possible. If you can, please get in touch within 30 days of delivery so we can resolve the issue quickly. Include your order number, a description of the issue, and clear photos of the item and packaging. This 30-day request is not a limit on your statutory rights.

We will review the issue and provide the remedy required by applicable law, which may include a replacement, repair or refund. For an eligible return, we will cover reasonable return shipping costs or provide a prepaid label. If the item must be sent back, we will give you the return address and instructions first. Please do not send items to an address on the shipping label without contacting us.

Refunds

Once a refund is approved, it will be sent to the original payment method unless we agree otherwise. Your payment provider may take additional time to show the credit. If you have not received an approved refund, please contact us.

Contact us

Use our contact form or message us on WhatsApp at +61 488 255 812. Please include your order number so we can help you faster.

Nothing in this policy excludes, restricts or modifies rights and remedies that cannot be excluded under applicable consumer law, including the Australian Consumer Law where it applies.